Middlesbrough Vets4Pets Ltd

Concrete details owners mention include: - X‑rays for lameness, with an immediate phone call afterwards to explain a plan going forward. - Spaying and microchipping, with owners describing pre‑op care and aftercare. - Support around end-of-life care, including a receptionist helping talk through options and relaying information between owner and vet.

Concrete details owners mention include

•X‑rays for lameness, with an immediate phone call afterwards to explain a plan going forward.
•Spaying and microchipping, with owners describing pre‑op care and aftercare.
•Support around end-of-life care, including a receptionist helping talk through options and relaying information between owner and vet.
•Guidance through DEFRA pet travel requirements for international travel.

Reviews are mixed: many describe patient handling and clear explanations, while some report delayed follow-up on test results, pricing/plan confusion, and concerns about misdiagnosis or errors.

Services

Services and situations explicitly mentioned by owners include

•X‑rays for lameness assessment.
•Spaying.
•Microchipping.
•Euthanasia/put-to-sleep support and discussion of options.
•Skin condition management, including assessment/testing and repeat prescriptions.
•Blood tests (one reviewer alleges tests were “messed up”).
•Help with DEFRA requirements for pet travel.
•Flea and worm treatment plans (including an annual plan and a “monthly care subscription” referenced by reviewers).

Also listed in the clinic data

•Veterinary Nurse Training facility.

Pricing

Prices mentioned in the latest reviews (as reported by owners)

•“£100 annual flea and worm treatment plan” (one reviewer says they were told it might not be available).
•Approximately “£200” quoted for an alternative plan (same reviewer).
•£75 for medication for a skin condition, followed by £85 for more medication a couple of weeks later (same case).
•£173 for a “thorough assessment and testing” for a skin condition (same case).
•Nearly £1,800 in total vet bills (one reviewer’s account of a prolonged case involving diagnosis/testing/medication).

People

Named staff mentioned in reviews

•Katherine and Eleana: praised for spending time with a dog described as “antisocial,” and for explaining what would happen with X‑rays and calling “straight away” with the next steps.
•Bea: repeatedly singled out for being “kind, patient, and gentle” with an elderly dog.
•Scarlett (receptionist): credited with providing hands-on support during an unexpected euthanasia visit—listening, discussing options, and relaying information between the owner and the vet.

Reviews

Google rating: 4.4 stars from 488 reviews. “”

•Clear explanations and follow-up are frequently praised (e.g., explaining an X‑ray process and calling promptly with a treatment plan).
•Several owners describe considerate handling of nervous or elderly pets (extra attention for an “antisocial” dog; gentle approach with an elderly dog).
•Practical, process-heavy help is mentioned, including guidance through DEFRA pet travel requirements.
•Some reviews raise serious concerns about clinical outcomes and communication: alleged misdiagnosis/wrong medication, blood-test problems, and delayed contact about test results.
•Cost and plan information is a point of conflict in reviews, including frustration about being quoted different plan options and repeated charges for medication and testing.

Reviews for Middlesbrough Vets4Pets Ltd

Note: Showing the 5 most recent Google reviews out of 488 we track in total. Recent reviews may not be representative of overall sentiment.

Claire Parkin

2 weeks ago

Amazing team Katherine/eleana and all the staff are great with my Lolly they give her lots of attention even thought she may be a bit antisocial, Lolly recently needed X-rays from lameness they explained everything that would happen and rang me straight away with a plan going forward which was greatly appreciated. Me and Lolly wouldn’t go anywhere else keep up the great work guys xx

Z B

a month ago

AVOID if you find yourself in a similar predicament. I am uncertain if the two receptionists were attempting to be disingenuous, but one of them quoted me approximately £200 for an alternative plan, stating that they're not sure that the @£100 annual flea and worm treatment plan was available, more like pushing me to get the most expensive one. Yet, the option that I need, it's available in other region, with vets4pets. For the receptionist today: Should you encounter this feedback, I recommend consulting your manager in the future, as your lack of accurate information led to my departure. Ultimately, this is not a loss for me, as numerous other locations are accessible.

Kelly Loughran

2 months ago

We needed to get our dog to Thailand. The vets and the team were exceptional in guiding us through the DEFRA requirements. They made it stress free with all their knowledge. We couldn’t thank them enough.

Joseph Johnson

Right now I’m raging ! Totally Furious !! About to make a formal complaint with the professional body for vets. Dog with serious skin condition £75 for medication. Couple of weeks later £85 for more medication. The condition continued adversely. Weeks on and Offered a thorough assessment and testing of the condition for £173. Readily paid this. Told we would have the results three days later. They received the results on the 4th day but couldn’t be arsed to contact us with these results. And so our dog had to continue to endure her painful condition. We had to contact THEM on the Saturday morning. Hardly an excuse to give. Kept using the “the vet is dealing with emergencies” as an excuse instead of dealing with our complaint. They explained that the test results was showing that our dog was given the correct medication for her condition. We asked if we could come straight away for more medication . . . The response “No - Sorry we are closed” !! If they’d contacted us when promised, our Dog would 1) Have Medication 2). Had her pain reduced. And yet, they couldn’t be arsed !!! VFP - 1). Cancelling our monthly care subscription. 2). Enrolling our Dog with a proper Vet. 3). Paying for a thorough testing of the condition. You claim that the past medication is suffice for her present condition . . . So why hasn’t it been rectified ?? VFP - Your company is an utter disgrace and in my opinion an embarrassment to your so called profession. You will clearly know the client from this review. Your head office, ( not your branch ) should contact us to discuss further if you can be bothered !!

Isabella Rotondi

3 months ago

Special appreciation to Bea who was amazing with our elderly dog, Jackson. She was kind, patient, and gentle with him. Her care and compassion truly sets her apart. We feel incredibly lucky to have her looking after him. Highly recommend this vets.

Alexandra Mala

2 weeks ago, on Friday, I had to put one of my cats to sleep. It was unexpected but Scarlett (receptionist) was absolutely brilliant with me. She was very caring, supportive and provided emotional support throughout. As it was unexpected, she was there for me to discuss options which she then relied between me and the vet. Obviously, I was absolutely heartbroken but she was there to listen and talk to me. I don't think I could do it without her, her presence and support made that day slightly easier and I am greatfull to her.

vivian anne kelly

Had a great experience. Our little onyx was spayed and chipped here and all the staff were really great both with me as I was a little panicked and with our onyx Great care was taken with her before her surgery and her aftercare. Thank you to all.

Daniel Doherty

This vet caused my poor dog Moose prolonged suffering by firstly wrongly diagnosing her then messing up blood tests and giving the wrong medication which resulted in vet bills of nearly £1800.00 They took no responsibility for their mistakes, absolute vultures preying on the emotions of people's love of their pets. This place is run like a Drive-Thru with people going in for regular jabs for their pets, meds, foods and check-up's but the truth is if there is anything really wrong with your pet they are probably going to miss it and charge you an absolute fortune in the process. We had to go to another more reputable vet who quickly diagnosed her and at least made her last few months more manageable and give her some last few walks that she could enjoy. The interior is scruffy and not as clean as it should be given it's a vets. Will never trust this brand nor this particular branch ever again.

4 months ago

I have been with vets4pets Middlesbrough for about 8years first with my dog Harvey who sadly passed away 4 years ago, but when we got our new puppy lolly there was no doubt vets4pets Middlesbrough was the vets she would go to, she’s not the biggest fan of new people and isn’t fussed on going to the vets but they all love her and are patient with her and she lets them do what they need to, vets nurses and receptionists are all amazing ❤️