Middlesbrough Vets4Pets Ltd

Examples mentioned by owners include: - Around £100 for an annual flea and worm treatment plan, with one reviewer saying they were instead quoted an alternative at about £200. - £75 for skin medication, followed by £85 for more medication a couple of weeks later. - £173 for a skin-condition assessment and testing.

Middlesbrough Vets4Pets is a corporate Vets4Pets practice in Middlesbrough. Owners commonly mention clear explanations, support with both routine and difficult decisions, and a wide mix of everyday veterinary care including diagnostics, surgery, preventive treatments, and pet travel paperwork. Recent feedback remains mixed overall, with strong praise for several team members alongside some serious complaints about communication, pricing clarity, and clinical outcomes.

Services

•Diagnostics and investigations: Owners mention X-rays for lameness, blood tests, ultrasound, biopsies, and skin-condition assessment and testing. One review also describes a prompt call after X-rays to explain the next steps.
•Routine and preventive care: Annual check-ups, boosters, flea and worm plans, microchipping, and monthly care-plan arrangements are all mentioned by clients.
•Surgery and procedures: Reviews describe spaying, eye removal surgery, lump investigation, and wound or stitch checks. Owners also mention pre-op preparation and aftercare.
•End-of-life support: Several accounts highlight help with euthanasia discussions and compassionate support during unexpected pet loss.
•Pet travel help: The practice is mentioned for guidance through DEFRA requirements for international travel.
•Facilities and training: One recent reviewer says the practice was recently renovated and now has a separate cat area. The clinic data also lists it as a Veterinary Nurse Training facility.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Recent owner comments on cost are mixed: some focus more on care than price, while others describe confusion over plan options and frustration at repeated medication and testing charges.

Examples mentioned by owners include

•Around £100 for an annual flea and worm treatment plan, with one reviewer saying they were instead quoted an alternative at about £200.
•£75 for skin medication, followed by £85 for more medication a couple of weeks later.
•£173 for a skin-condition assessment and testing.
•One owner describes spending around £2,000 or more on consultations, biopsy, and surgery in a cancer-related case.

People

•Katherine: Frequently named in positive feedback for annual checks, boosters, detailed explanations, and compassionate support during euthanasia and surgery planning.
•Eleana: Praised alongside Katherine for explaining X-rays clearly and calling straight away with a plan.
•Bea: Repeatedly singled out for being kind, patient, and gentle with an elderly dog.
•Scarlett (receptionist): Credited with thoughtful support during an unexpected euthanasia visit, including talking through options and relaying information between owner and vet.

Reviews

Google rating: 4.4/5 from 490 reviews.

•Many positive reviews praise calm handling, clear communication, and strong emotional support, especially around difficult cases such as kidney failure, euthanasia, and surgery.
•Named staff receive repeated thanks, particularly Katherine, Eleana, Bea, and Scarlett, for patience, compassion, and taking time to explain what would happen.
•Owners also mention practical help with pet travel paperwork, smooth spay and microchip care, and a recently renovated setup with a separate cat area.
•Negative reviews raise concerns about delayed follow-up on results, confusion over treatment-plan pricing, medication errors, and some serious complaints about diagnosis and clinical decision-making.

Reviews for Middlesbrough Vets4Pets Ltd

Note: Showing the 10 most recent Google reviews out of 490 we track in total. Recent reviews may not be representative of overall sentiment.

Deborah Conway

1 month ago

I have been with this veterinary practice for over 10 years, mainly seeing Katherine for annual check-ups and boosters for my Cats At the end of last year, my male cat Wilson became unwell due to kidney failure. The care, help, and support Katherine and her staff provided during this incredibly difficult time was truly amazing. Wilson’s condition deteriorated very quickly, and I sadly had to say goodbye to him. The trust I had in Katherine to help Wilson pass was second to none. She made the process as peaceful and dignified as possible. This was my first experience losing a pet, and I didn’t know what to expect. Katherine gently talked me through every stage and explained exactly what would happen, which brought me so much comfort. Just three days later, my cat Willow had to have her eye removed due to an existing condition. Despite everything happening so close together, the care Willow received was outstanding, I wouldn’t have trusted anyone else with her. The procedure was explained to me in detail, and I was fully prepared for what to expect. The support, patience, and understanding shown to pet owners is exceptional (especially for someone like me who asks a lot of questions etc, that alone deserves 5 stars!, I’m not the easiest person to deal with, haha) We Thank you katherine for everything you all do, and the ongoing care you give to my furbabies First pic is my Late Wilson and second pic is willow after her eye removal, she looks amazing

Freddy T

2 months ago

Great vets, was renovated recently and now has a separate cat bit, which is nice to keep the cats calm.

Claire Farley

The only reason i've gave two stars in for the fact one of the nurses seen us pretty quick when my labradors stitches started to undo. Prior to that we seen a vet regarding a lump on our dogs leg. It was biopsied and became increasingly worse after the biopsy to a point it burst and abscessed. My labrador was 8 years old usually fit and well. The biopsy showed a mast cell tumour allegedly quite advanced. We paid for the biopsy and the surgery/previous consultations around £2000 if not more. We felt extremely preassured that it would be in dogs best interest for futher blood tests and biospys to find the primary cancer. Of course it would for a further if not hundreds or thousand pounds. The vet came across really off when we decided to proceed with pain management, after extensive research and alternative vet advice told us she wasnt going to get any better... 4 months later our dog sadly died. Previous attendances even resulted in the receptionist telephoning us once we'd got out the practice because she'd gave us the wrong medication and undercharged us. We've since got a new dog and have absolutely avoided this surgery at all costs. There was one particular nurse who was lovely, I cant recall her name but she was so kind and compassionate.

Andy Randall

Would not recommend my poor Brandy was back and forth as was very ill they did an ultra sound and said he needed another scan he had a tumour all they give him was water tablets went to another vet for second look he died the same day in my arms before Rob the vet could check him over 14/1/26 he asked me if he could scan him to find the cause and found he had a Burst tumour he was that upset the he wouldn’t let me pay i will be for ever greatfull for your compassionate Ironside vets thank you brandy’s broken hearted family I was with vets for pets all brandys life 15/2/2013. -14-1/2026 my he run free 🙏🏼

Claire Parkin

3 months ago

Amazing team Katherine/eleana and all the staff are great with my Lolly they give her lots of attention even thought she may be a bit antisocial, Lolly recently needed X-rays from lameness they explained everything that would happen and rang me straight away with a plan going forward which was greatly appreciated. Me and Lolly wouldn’t go anywhere else keep up the great work guys xx

Z B

4 months ago

AVOID if you find yourself in a similar predicament. I am uncertain if the two receptionists were attempting to be disingenuous, but one of them quoted me approximately £200 for an alternative plan, stating that they're not sure that the @£100 annual flea and worm treatment plan was available, more like pushing me to get the most expensive one. Yet, the option that I need, it's available in other region, with vets4pets. For the receptionist today: Should you encounter this feedback, I recommend consulting your manager in the future, as your lack of accurate information led to my departure. Ultimately, this is not a loss for me, as numerous other locations are accessible.

Kelly Loughran

5 months ago

We needed to get our dog to Thailand. The vets and the team were exceptional in guiding us through the DEFRA requirements. They made it stress free with all their knowledge. We couldn’t thank them enough.

Joseph Johnson

Right now I’m raging ! Totally Furious !! About to make a formal complaint with the professional body for vets. Dog with serious skin condition £75 for medication. Couple of weeks later £85 for more medication. The condition continued adversely. Weeks on and Offered a thorough assessment and testing of the condition for £173. Readily paid this. Told we would have the results three days later. They received the results on the 4th day but couldn’t be arsed to contact us with these results. And so our dog had to continue to endure her painful condition. We had to contact THEM on the Saturday morning. Hardly an excuse to give. Kept using the “the vet is dealing with emergencies” as an excuse instead of dealing with our complaint. They explained that the test results was showing that our dog was given the correct medication for her condition. We asked if we could come straight away for more medication . . . The response “No - Sorry we are closed” !! If they’d contacted us when promised, our Dog would 1) Have Medication 2). Had her pain reduced. And yet, they couldn’t be arsed !!! VFP - 1). Cancelling our monthly care subscription. 2). Enrolling our Dog with a proper Vet. 3). Paying for a thorough testing of the condition. You claim that the past medication is suffice for her present condition . . . So why hasn’t it been rectified ?? VFP - Your company is an utter disgrace and in my opinion an embarrassment to your so called profession. You will clearly know the client from this review. Your head office, ( not your branch ) should contact us to discuss further if you can be bothered !!

Isabella Rotondi

6 months ago

Special appreciation to Bea who was amazing with our elderly dog, Jackson. She was kind, patient, and gentle with him. Her care and compassion truly sets her apart. We feel incredibly lucky to have her looking after him. Highly recommend this vets.