Jacqui Paterson's Veterinary Surgery

Jacqui Paterson's Veterinary Surgery is a small-animal practice with out-of-hours emergency care provided by Vets Now (per the clinic website). From recent reviews, the team appears set up for both routine pet care and urgent problems, with multiple owners describing same-day help and step-by-step explanations of diagnoses and treatment plans.

Concrete examples mentioned by owners include

•Treating exotic pets such as rats, snakes and a bearded dragon, with one owner describing being shown how to care for a very unwell snake at home.
•Handling urgent injuries and infections, including an inch-long thorn removed from between a dog’s toes (with the wound cleaned and medication given) and care for an elderly cat attacked by other cats (bitten ear and unwell).
•Providing end-of-life support when a cat became gravely ill, including making time to see the pet despite a full schedule and keeping the pet’s final moments “relaxed and pain free” (as described by the owner).

Services

Services and capabilities explicitly referenced in available sources include

•Out-of-hours emergency cover: provided by Vets Now (website).
•Urgent same-day appointments (reviewed example: emergency appointment arranged for a dog with a thorn embedded between toes).
•Wound/injury treatment: thorn extraction, wound cleaning, and medication given (dog); treatment for a cat with a bitten ear after an attack (reviews).
•Care for exotic pets: rats, snakes, and bearded dragons are specifically mentioned in reviews; one owner describes the vet teaching them how to manage a critically unwell snake.
•Support for severe illness and end-of-life care: a review describes pain relief/comfort-focused care for a dying cat.
•Ongoing management of a breathing problem in a dog (owner reported improvement after appointments and thorough explanations).

People

Named staff mentioned in reviews

•Dr Mehmet (vet): repeatedly praised by a rat owner for being confident handling rats and comfortable working with small exotics (described greeting them with “smiles and cuddles” and being “excited to see them”).
•Martin (role not stated): a dog owner describes him talking through everything step by step, and reports their dog’s breathing improved during recovery.

Reviews

Google rating: 4.7 stars from 95 reviews.

•Exotic-pet competence is a recurring theme, particularly for rats and reptiles (snake, bearded dragon), including practical guidance an owner said helped save their snake’s life.
•Clear explanations and thoroughness are mentioned in cases involving an elderly cat after an attack, and a dog with a breathing issue (“talked through everything step by step”).
•Urgent-care flexibility comes up in multiple stories: an emergency appointment arranged for a dog’s thorn injury, and a cat seen for end-of-life care even though the practice was reportedly fully booked and the pet wasn’t registered.
•Kindness in difficult moments is highlighted, especially around end-of-life support and helping distressed owners.

Reviews for Jacqui Paterson's Veterinary Surgery

Note: Showing the 5 most recent Google reviews out of 95 we track in total. Recent reviews may not be representative of overall sentiment.

Gillian Coleman

a month ago

Danielle Fuller

3 months ago

Very knowledgeable vets and helpful

Caroline Ward

John Williams

4 months ago

Lauren Risker

2 months ago

Wouldn’t take my rats anywhere else, Dr Mehmet is so confident with my boys, is always excited to see them and greets them with smiles and cuddles. It’s so important as an exotic pet owner to have somebody who is knowledgeable in the field and works with them with confidence. Hopefully Robin is on the mend now!

Krzysztof Przybylowski

We recently visited this clinic with our 18-year-old cat, Myszka. Last week she had been attacked by two local cats, leaving her with a bitten ear and feeling very unwell. Today we received such kind, professional, and thorough care from the team. The diagnosis and treatment were explained clearly, and we truly felt that Myszka was in safe hands. We are very grateful for the compassion and attention shown to her. Highly recommended!

Hannah Clarke

Took our snake beelzebub to this vets, absolutely amazing service, incredible support and super kind. Our snake was really quite poorly when we first took her, I really didn't think she was going to make it. The vet was amazing and taught us how to basically save our snakes life. I'm pleased to say that just under 3 months later she is thriving! I recommend to any pet owners and specifically the exotic pet veterinarian! We now have our bearded dragon registered and we will also be registering our furry companions as well! Worth every penny A further update.... we sadly lost our cat 'spot' earlier this year. He suddenly became gravely poorly and was crying in pain. I called Jaqui's knowing he was dying. Although they had no spaces, they agreed to let us bring him in. He wasnt even registered with jacqui's but they welcomed him in and made his last moments as relaxed and pain free for him as possible. In addition to that, the vet and nurse were so kind and empathetic, my partner was in pieces and they really did everything they could to help her in that awful moment. You can tell that the staff here are emotionally invested in their clients and their furrbabies!! Recommended as the best vets I've ever known!!!

Phil Watt

6 months ago

Our sheepdog drove an inch long thorn between his rear leg toes whilst out walking, and we couldn't remove it ourselves. They arranged an emergency appointment straight away at Nunthorpe surgery. The staff were brilliant, and after all medication was given, the thorn was extracted, and the wound cleaned. They made a fuss of Stan throughout which gives you confidence they care.

Lee Dunbar

2 years ago

Very freindly and affordable practice, the staff are lovely and genuinely care about the animals. I was recommended by someone to see Martin at nunthorpe. I took my frenchie to see him and his care and knowledge is second to none, he talked through everything step by step and honestly believe I have found the right vet for my dog. My dog is still in recovery and doing well and if it can be helped I won’t be having anyone else seeing him. Mojo has seen improvement in his breathing already and is more settled, Thank you