Jacqui Paterson's Veterinary Surgery

Jacqui Paterson's Veterinary Surgery is a small-animal practice in Middlesbrough, with out-of-hours emergency care provided by Vets Now. The practice appears to handle both routine care and urgent problems, with owners describing same-day help, clear explanations, and a caring approach in difficult situations. Recent feedback also points to strong support for exotic pets including rats and reptiles.

Services

• •Routine and urgent veterinary care: Owners describe the practice helping with both general pet health needs and urgent problems, including same-day appointments where needed.
• •Out-of-hours emergency cover: Emergency care outside normal opening hours is provided by Vets Now.
• •Injury and wound treatment: Recent examples include removing a thorn lodged between a dog’s toes, cleaning the wound, and giving medication, as well as treating an elderly cat with a bitten ear after an attack.
• •Exotic pet care: Reviews specifically mention treatment for rats, snakes, and a bearded dragon, with one owner praising practical guidance that helped their very unwell snake recover.
• •Support for serious illness and end-of-life care: Owners describe compassionate care when pets became gravely ill, including making a cat’s final moments as relaxed and pain-free as possible.
• •Ongoing case management: One owner highlighted step-by-step support for a dog with a breathing problem, with improvement reported during recovery.

Pricing

No published pricing information is currently available for this clinic.

People

• •Dr Mehmet: Mentioned very positively by a rat owner, who describes him as confident with small exotics and especially good with rats.
• •Martin: Praised for being helpful, knowledgeable, and for explaining a dog’s treatment step by step.
• •The wider team: Reviews repeatedly mention a kind, professional, and helpful team, with one owner also highlighting the compassion shown by an unnamed vet and nurse during end-of-life care.

Reviews

Google rating: 4.7 stars from 97 reviews.

Recent reviews are strongly positive, with owners most often highlighting

• •Helpful, knowledgeable staff, including praise for Martin and for the wider team’s professionalism.
• •Exotic-pet experience, especially with rats and reptiles, with Dr Mehmet singled out for confident handling and a reassuring manner.
• •Clear explanations and thorough care, particularly in more serious cases such as injury treatment, breathing problems, and an elderly cat made unwell after an attack.
• •Kindness in urgent and emotional situations, including fitting in emergency help quickly and showing compassion during a cat’s final visit.