Middlesbrough PDSA Pet Hospital

- Speed and access are regular positives: several owners mention quick appointments, pets being seen straight away, or medication being ready promptly. - End-of-life care remains a major theme: some reviewers describe compassionate support, clear explanations, and pets being treated with dignity, while others felt the process was rushed or lacking empathy. - Eligibility and registration issues appear in some negative feedback, including one case where a pet was reportedly not seen because it was registered under another person’s name.

Middlesbrough PDSA Pet Hospital is part of PDSA, a charity, and offers free and low-cost veterinary care for pets in need. It is also listed as a veterinary nurse training facility. Recent feedback suggests a busy hospital handling both routine problems and urgent same-day cases, with end-of-life care mentioned frequently. Experiences are often positive for speed and helpfulness, though some reviews report difficulties around eligibility, communication, and how sensitive situations were handled.

Services

•Free and low-cost veterinary care through PDSA.
•General appointments and urgent bookings, with recent examples including a cat being seen straight away for an injured paw and a dog being offered a prompt appointment when its condition worsened.
•Veterinary nurse training facility.
•Diagnostics and treatment, including testing and medication supply; reviews mention test results expected the same day and medication being dispensed in around 10 minutes.
•End-of-life care for both dogs and small pets, including discussion of diagnosis, euthanasia decisions, and cremation or keepsake arrangements mentioned by some owners.
•Practical details noted by reviewers include onsite parking, being seen earlier than the booked time when arriving early, and a location that was easy to find.

Pricing

No published pricing information is currently available for this clinic.

People

•Reception team: often praised for staying calm during stressful calls, helping with booking and registration, and arranging urgent appointments.
•Veterinary team: reviews are mixed. Some owners describe vets as lovely, excellent, and caring, while others felt communication lacked sympathy during difficult visits.
•One reviewer specifically praised an older blonde-haired vet.

Reviews

Google rating: 4.3/5 from 1,186 reviews. Recent feedback is mixed, with many strongly positive experiences alongside some very unhappy accounts.

•Speed and access are regular positives: several owners mention quick appointments, pets being seen straight away, or medication being ready promptly.
•End-of-life care remains a major theme: some reviewers describe compassionate support, clear explanations, and pets being treated with dignity, while others felt the process was rushed or lacking empathy.
•Eligibility and registration issues appear in some negative feedback, including one case where a pet was reportedly not seen because it was registered under another person’s name.
•Staff helpfulness is often praised, especially at reception, but there are also complaints about some veterinary staff being rude or not sufficiently compassionate during grieving situations.

Reviews for Middlesbrough PDSA Pet Hospital

Note: Showing the 10 most recent Google reviews out of 1186 we track in total. Recent reviews may not be representative of overall sentiment.

Suzanne W

3 weeks ago

Lovely receptionist's and vet. My cat had injured her paw she was seen straight away and got the medication she needed 😺

Victoria Nadolski

1 month ago

They take excellent care of my dogs

Kayleigh Waller

Sadly had to take my baby boy shadow here last month.. rang on the morning of his back legs going was told at 9am to come at 2:15 and he was not considered an emergency even though he was sat crying in pain.. long story short they where willing to try some medicine to see if he would get better by Wednesday he was sadly slowly going i phoned again and took him straight over Wednesday morning to get him put to sleep When they where putting my shadow to sleep they brought another animal in the same room as us (whole centre was empty plenty of other rooms to choose then the vet was laughing and carrying on with the other women whilst we are in the same room all crying no sorry for your loss no tissue offered and was told to leave straight after not even offered a minute with him after he had gone asked for some of his fur & paw print which was rushed all smudged absolutely awful experience to have to go through 10 minutes later I phone the cremation place to book him in the first thing they said was sorry and "let's bring shadow home" just empathy for us i know your use to seeing animals sadly passed but we aren't and to just sit there cold not a sorry or tissue offered then to rip away our loved ones straight away is awful

Sam Elliott

I think the Middlesbrough PDSA hospital is brilliant if your animal is poorly

alan townsend

Great staff very helpful

John Kettle

3 months ago

Excellent service. Cant expand on that due to the Rawness ofcthe visit.

Scott Young

Cannot fault the service,called up the night before and got my nanas dog booked in and registered even though we where very concerned and stressed the receptionist handled it perfectly, we had some online advice about the dogs situation that helped slightly. We called the next day as the problem had got alot worse and an appointment was made straight away unfortunately my nanas dog willow had to be put to sleep due to a major issue that would only get worse and we trusted the vets advice.Willow died with dignity, love and care and we felt like they had done everything right.Thank you

Lou B

Shocking place. My dog developed vestibular disease last week and i contacted the pdsa. They informed me that my dog was not registered under my name and was under my exs name so they wouldnt see him as i would have to register myself and they arent accepting new people. I plan on getting my dogs details off them as i want to know when this change was made. My dog was last there in 2024 and I rang the pdsa and i took my dog there myself, so whats changed? I havent changed my dogs ownership so if he was under my exs name then why was i allowed to deal with everything? Every time i have taken my dog to the pdsa it has been me that done it, not my ex. So moving forward i will be getting my dogs records, putting a formal complaint in and taking the complaint to the RCVS as i do believe this comes under negligence. From the pdsa's website "Always contact your vet if your dog has symptoms of vestibular disease, and ask for a same-day appointment if they are vomiting or seem distressed." yet the pdsa to turn round and say my dog isnt under my name yet seen him with me the last time he was there? It doesnt make sense.

sue hutchinson

went with my friend, staff were very helpful, she was seen earlier than her appointment as we arrived early, medication took around 10 minutes to be dispensed.

nicola ghammem

I sorry to write this but I really found most of the Vetinary staff quite rude and not very sympathetic or compassionate,reception staff a lot more caring also the older lady vet with Bob blonder hair is lovely,but the others never even tried to put the pet or ourselves at ease,I k ow they deal with situations everyday but come on your dealing with people who are grieving and animals that are suffering